Terms & Conditions

1. APPLICATION OF TERMS
   1.1 These Terms apply to your use of the Service (as that term is defined below). By setting up an account, accessing and using the Service:

   1. 1. you agree to these Terms; and

      2. where your access and use are on behalf of another person (e.g., a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.

1.2 If you do not agree to these Terms, you are not authorised to access and use the Service, and you must immediately stop doing so.

1. 3. You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service. You must hold a valid credit card, bank account or wallet account always to pay the Charges.

2. CHANGES

   1. We may change these Terms at any time by notifying you of the change by email or by posting a notice on the Website. Unless stated otherwise, any change takes effect from the date set out in the notice. You are responsible to check the Terms of Service from time to time for any updates or changes that may impact you. By continuing to access and use the Service from the date on which the Terms are changed, you agree to be bound by the changed Terms.

   2. These Terms were last updated on June 28, 2021.

3. INTERPRETATION

In these Terms:
Confidential Information means any information that is not public knowledge and that is obtained from the other party during, or in connection with, the provision and use of the Service. Our Confidential Information includes Intellectual Property owned by us (or our licensors), including the Natai Software. Your Confidential Information includes the Data.
Data means all data, content, and information (including personal information) owned, held, used, or created by you or on your behalf that is stored using, or inputted into, the Service.
Charges means the applicable charges for purchases of goods or services you make from a Merchant.
Force Majeure means an event that is beyond the reasonable control of a party, excluding:

• • an event to the extent that it could have been avoided by a party taking reasonable steps or reasonable care; or

  • a lack of funds for any reason.

including and similar words do not imply any limit.
Intellectual Property Rights includes copyright and all rights existing anywhere in the world conferred under statute, common law or equity relating to inventions (including patents), registered and unregistered trademarks and designs, circuit layouts, data and databases, confidential information, know-how, and all other rights resulting from intellectual activity. Intellectual Property has a consistent meaning, and includes any enhancement, modification, or derivative work of the Intellectual Property.
Merchant means a person that operates a Natai store using our Natai Chatbot and/or eCommerce service.
Objectionable includes being objectionable, defamatory, obscene, harassing, threatening, harmful, or unlawful in any way.
a party includes that party’s permitted assigns.
a person includes an individual, a body corporate, an association of persons (whether corporate or not), a trust, a government department, or any other entity.
personal information means information about an identifiable, living person.
personnel include officers, employees, contractors, and agents, but a reference to your personnel who does not include us.
Purchaser Privacy Policy means our purchaser privacy policy available from time to time at the Website.
Sales Tax means goods and services tax, value added tax, sales tax, or equivalent tax payable under any applicable law.
Service means the service having the core functionality described on the Website, as the Website is updated from time to time, including the shared login functionality for Natai stores.
Start Date means the date that you set up an account.
Natai Software means the software owned by us (and our licensors) that is used to provide the Service.
Taxes means all applicable federal, provincial, state, local or other governmental sales, goods, and services, harmonized or other taxes, fees or charges now in force or enacted in the future, including Sales Tax.
Terms means these terms titled Natai Purchaser terms of use together with the Purchaser Privacy Policy.
Underlying Systems means the Natai Software, IT solutions, systems, and networks (including software and hardware) used to provide the Service, including any third-party solutions, systems, and networks.
We, us, or our means Dotlines Sdn Bhd, Malaysia company number (1226870-D).
Website means the internet site at getnatai.com, or any other site that belongs to our affiliated merchants or such other site notified to you by us.
Year means a 12-month period starting on the Start Date or the anniversary of that date.
You or your means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.
Words in the singular include the plural and vice versa.
A reference to a statute includes references to regulations, orders or notices made under or in connection with the statute or regulations and all amendments, replacements, or other changes to any of them.

4. PROVISION OF THE SERVICE

   1. We must use reasonable efforts to provide the Service:

      1. in accordance with these Terms and Malaysia law.

      2. exercising reasonable care, skill, and diligence; and

      3. using suitably skilled, experienced, and qualified personnel.

   2. Our provision of the Service to you is non-exclusive. Nothing in these Terms prevents us from providing the Service to any other person.

   3. Using web services and APIs, the Service interoperates with a range of third-party service features. We do not make any warranty or representation on the availability of those features. Without limiting the previous sentence, if a third-party feature provider ceases to provide that feature or ceases to make that feature available on reasonable terms, we may cease to make available that feature to you. To avoid doubt, if we exercise our right to cease the availability of a third-party feature, you are not entitled to any refund, discount, or other compensation.

   4. Any use by you of Third-Party Services offered through the Services is entirely at your own risk and discretion, and it is your responsibility to read the terms and conditions and/or privacy policies applicable to such Third-Party Services before using them. In some instances, Natai may receive a revenue share from Third Party Providers that Natai recommends to you or that you otherwise engage through your use of the Services.

5. YOUR OBLIGATIONS

   1. You must:

      1. use the Service in accordance with these Terms solely for:

         1. your own personal and/or business purposes; and

         2. lawful purposes without violating any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to you in your customer’s jurisdiction or the laws of Malaysia; and

      2. not resell or make available the Service to any third party, or otherwise commercially exploit the Service.

   2. When accessing the Service, you must:

      1. not impersonate another person or misrepresent authorisation to act on behalf of others or us.

      2. correctly identify the sender of all electronic transmissions.

      3. not attempt to undermine the security or integrity of the Underlying Systems.

      4. not use, or misuse, the Service in any way which may impair the functionality of the Underlying Systems or impair the ability of any other user to use the Service.

      5. not attempt to view, access, or copy any material or data other than:

         1. that which you are authorised to access; and

         2. to the extent necessary for you to use the Service in accordance with these Terms.

      6. neither use the Service in a manner, nor transmit, input, or store any Data, that breaches any third party right (including Intellectual Property Rights and privacy rights) or is Objectionable, incorrect, or misleading.

   3. You must provide true, current, and complete information in your dealings with us (including when setting up an account) and must promptly update that information as required so that the information remains true, current, and complete.

   4. If you are given a unique name and/or password (User ID), you must keep your User ID secure and:

      1. not permit any other person to use your User ID, including not disclosing or providing it to any other person.

      2. will not hold us liable for any loss or damage from your failure to maintain the security of your Use rid and/or password; and

      3. immediately notify us if you become aware of any disclosure or unauthorised use of your User ID, by sending an email to [email protected].

   5. You must use the Service in accordance with all procedures we may notify you from time to time.

   6. A breach of any of these Terms by your personnel is deemed to be a breach of these Terms by you.

   7. You are responsible for procuring all licences, authorisations and consents required for you and your personnel to use the Service, including to use, store and input Data into, and process and distribute Data through the Service.

   8. You are solely responsible for all your dealings with Merchants, including any contracts to purchase or otherwise acquire goods or services. We do not take any part in the sale or purchase of any items other than providing the Natai stores as a venue for Merchants and purchasers, and as set out in clause 7.7. We do not act as agent for either party. We give no undertakings, representations, guarantees or warranties in relation to items listed, sold, or purchased using the Service.

6. DATA

   1. You acknowledge that:

      1. we may require access to the Data to exercise our rights and perform our obligations under these Terms; and

      2. to the extent that this is necessary but subject to clause 9, we may authorise a member or members of our personnel to access the Data for this purpose.

   2. You must arrange all consents and approvals that are necessary for us to access the Data as described in clause 6.1.

   3. You acknowledge and agree that:

      1. we may:

         1. use Data and information about your use of the Service (including purchases from Merchants) to develop and improve our Service, offer our products and services to you and Merchants, assist partnerships to offer new services and features to you and Merchants, and generate anonymised and aggregated statistical and analytical data (Analytical Data).

         2. use Analytical Data for our internal research and product development purposes and to conduct statistical analysis and identify trends and insights.

         3. provide advertisers with reports about the kinds of people seeing their ads and how their ads are performing, Personal information (such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Kuala Lumpur and likes software engineering) to help them better understand their audience. We also confirm which ads led you to make a purchase or take an action with an advertiser.

         4. provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analysing how our Products are used, providing customer service, facilitating payments, or conducting surveys.

      2. our rights under clause 6.3a above will survive termination of expiry of the Agreement.

      3. Notwithstanding anything to the contrary, you may at any time withdraw your consent to us from processing any personal data of yours or to any part or portion of the same by sending us an email of the notice of withdrawal and within the period prescribed under the PDPA. We shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of our other legal obligations; and

      4. title to, and all Intellectual Property Rights in, Analytical Data is and remains our property.

   4. You acknowledge and agree that to the extent Data contains personal information:

      1. we will deal with Data that is personal information in accordance with the Purchaser Privacy Policy; and

      2. you must obtain all necessary consents from the relevant individual to enable us to collect, use, hold and process that information in accordance with these Terms.

   5. While we will take standard industry measures to back up all Data stored using the Service, you agree to keep a separate back-up copy of all Data uploaded by you onto the Service.

   6. You agree that we may store and transmit Data (including any personal information) outside of the country, state, or province in which you are located.

   7. You indemnify us against any liability, claim, proceeding, cost, expense (including the actual legal Charges charged by our solicitors) and loss of any kind arising from any actual or alleged claim:

      1. by a third party that any Data (including your possession or use of Data) infringes the rights of that third party (including Intellectual Property Rights and privacy rights) or that the Data is Objectionable, incorrect, or misleading; and

      2. by any person relating to your dealings with Merchants, including contracts for the purchase of goods or services.

7. CHARGES

   1. You must pay us the Charges for all purchases you make from Merchants, together with any applicable Taxes. The Charges are non-refundable by us. If you have any issues with goods or services, you purchase from a Merchant you must contact the Merchant for any refund or other remedy.
      2. A Bank Processing Fee of 1.5% will be charged on the amount of the cost of food items and associated delivery charge as per the location entered from the merchant. 
      3. Delivery Charges are calculated by the API-Integrated delivery vendor and Natai has no jurisdiction on the charges. Charges may chage based on distance, availability of delivery resources and governement mandated conditions.
      4.The Charges exclude Sales Tax, which you must pay on Sales Tax taxable supplies.
      5. You must pay the Charges:
      6. immediately when you purchase goods or services from a Merchant; and
      7. using a valid credit card, electronically in cleared funds, wallet, bank transfer, cash, or delivery without any set off or deduction.
      8. You are responsible for all applicable Taxes that arise from or because of your subscription to or use of the Service and any purchases from Merchants.
      9. You acknowledge and agree that our sole obligation in relation to Charges is to use reasonable endeavours to pay the Charges to the applicable Merchants, less any applicable Taxes we are obliged by law to collect, in accordance with the Merchant payment schedule on the Website from time to time.

8. INTELLECTUAL PROPERTY

   1. Subject to clause 8.2, title to, and all Intellectual Property Rights in, the Service, the Website, and all Underlying Systems is and remains our property (and our licensors’ property). You must not contest or dispute that ownership, or the validity of those Intellectual Property Rights.

   2. Title to, and all Intellectual Property Rights in, the Data (as between the parties) remains your property. You grant us a worldwide, non-exclusive, fully paid up, transferable, irrevocable licence to use, store, copy, modify, make available and communicate the Data for any purpose in connection with the exercise of our rights and performance of our obligations in accordance with these Terms.

   3. To the extent not owned by us, you grant us a royalty-free, transferable, irrevocable, and perpetual licence to use for our own business purposes any know-how, techniques, ideas, methodologies, and similar Intellectual Property used by us in the provision of the Service.

   4. If you provide us with ideas, comments or suggestions relating to the Service or Underlying Systems (together feedback):

      1. all Intellectual Property Rights in that feedback, and anything created because of that feedback (including new material, enhancements, modifications, or derivative works), are owned solely by us; and

      2. we may use or disclose the feedback for any purpose.

   5. You acknowledge that the Service may link to third party websites or feeds that are connected or relevant to the Service. Any link from the Service does not imply that we endorse, approve, or recommend, or have responsibility for, those websites or feeds or their content or operators. To the maximum extent permitted by law, we exclude all responsibility or liability for those websites or feeds.

9. CONFIDENTIALITY

   1. Each party must, unless it has the prior written consent of the other party:

      1. Always keep confidential the Confidential Information of the other party.

      2. effect and maintain adequate security measures to safeguard the other party’s Confidential Information from unauthorised access or use; and

      3. disclose the other party’s Confidential Information to its personnel or professional advisors on a need-to-know basis only and, in that case, ensure that any personnel or professional advisor to whom it discloses the other party’s Confidential Information is aware of, and complies with, clauses 9.1a and9.1b.

   2. The obligation of confidentiality in clause 9.1 does not apply to any disclosure or use of Confidential Information:

      1. for the purpose of performing a party’s obligations, or exercising a party’s rights, under these Terms.

      2. required by law (including under the rules of any stock exchange).

      3. which is publicly available at the time we received it through no fault of the recipient of the Confidential Information or its personnel.

      4. which was rightfully received by a party from a third party without restriction and without breach of any obligation of confidentiality; or

      5. by us if required as part of a bona fide sale of our business (assets or shares, whether in whole or in part) to a third party if we enter into a confidentiality agreement with the third party on terms no less restrictive than this clause 9.

10. WARRANTIES

    1. Each party warrants that it has full power and authority to enter and perform its obligations under these Terms.

    2. To the maximum extent permitted by law:

       1. our warranties are limited to those set out in these Terms, and all other conditions, guarantees or warranties whether expressed or implied by statute or otherwise are expressly excluded and, to the extent that they cannot be excluded, liability for them is limited to USD100.00; and

       2. you use the Service at your own risk, and we make no representation concerning the quality of the Service and do not promise that the Service will:

          1. meet your requirements or be suitable for a particular purpose; or

          2. be secure, timely, free of viruses or other harmful code, uninterrupted or error-free.

    3. To the extent you are acquiring the Service, and accepting these Terms, for the purpose of trade, the parties agree that:

       1. to the maximum extent permissible by law, any applicable consumer protection legislation does not apply to the supply of the Service or these Terms; and

       2. it is fair and reasonable that the parties are bound by this clause 3.

    4. Where legislation or rule of law implies into these Terms a condition or warranty that cannot be excluded or modified by contract, the condition or warranty is deemed to be included in these Terms. However, our liability for any breach of that condition or warranty is limited, at our option, to:

       1. supplying the Service again; and/or

       2. paying the costs of having the Service supplied again.

11. LIABILITY

    1. Our maximum aggregate liability under or in connection with these Terms or relating to the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, must not in any Year exceed an amount equal to the Charges paid by you in the previous Year. The cap in this clause 11.1 includes the cap set out in clause 10.2a.

    2. Neither party is liable to the other under or in connection with these Terms or the Service for any:

       1. loss of profits, revenue, savings, business, use, data (including Data), and/or goodwill; or

       2. consequential, indirect, incidental, or special damage or loss of any kind.

    3. Clauses 11.1 and 11.2 do not apply to limit our liability under or in connection with these Terms for:

       1. personal injury or death.

       2. fraud or wilful misconduct; or

       3. a breach of clause 9.

    4. Clause 11.2 does not apply to limit your liability:

       1. to pay the Charges.

       2. under the indemnity in clause 6.7; or

       3. for those matters stated in clause 11.3a to 11.3c.

    5. You acknowledge and agree we are not liable under any form of liability (including negligence) in connection with your dealings with any Merchant, including any contract to purchase or otherwise acquire goods or services.

    6. Neither party will be responsible, liable, or held to be in breach of these Terms for any failure to perform its obligations under these Terms or otherwise, to the extent that the failure is caused by the other party failing to comply with its obligations under these Terms, or by the negligence or misconduct of the other party or its personnel.

    7. Each party must take reasonable steps to mitigate any loss or damage, cost, or expense it may suffer or incur arising out of anything done or not done by the other party under or in connection with these Terms or the Service.

12. TERM, TERMINATION AND SUSPENSION

    1. Unless terminated under this clause 12, these Terms and your right to access and use the Service:

       1. starts on the Start Date; and

       2. continues until a party gives at least 24 hours’ notice that these Terms and your access to and use of the Service will terminate on the expiry of that notice.

    2. Either party may, by notice to the other party, immediately terminate these Terms and your right to access and use the Service if the other party:

       1. breaches any material provision of these Terms and the breach is not:

          1. remedied within 10 days of the receipt of a notice from the first party requiring it to remedy the breach: or

          2. capable of being remedied; or

       2. becomes insolvent, liquidated, or bankrupt, has an administrator, receiver, liquidator, statutory manager, mortgagee’s, or charge’s agent appointed, becomes subject to any form of insolvency action or external administration, or ceases to continue business for any reason.

    3. Termination of these Terms does not affect either party’s rights or obligations that accrued before that termination.

    4. On termination of these Terms, you must pay all Charges for purchases from Merchants made prior to that termination.

    5. No compensation is payable by us to you because of termination of these Terms for whatever reason, and you will not be entitled to a refund of any Charges that you have already paid.

    6. Except to the extent that a party has ongoing rights to use Confidential Information, at the other party’s request following termination of these Terms but subject to clause 12.7, a party must promptly return to the other party or destroy all Confidential Information of the other party that is in the first party’s possession or control.

    7. Without limiting any other right or remedy available to us, we may restrict or suspend your access to and use of the Service and/or delete, edit, or remove the relevant Data immediately if we consider that you or any of your personnel have:

       1. undermined, or attempted to undermine, the security or integrity of the Service or any underlying Systems.

       2. used, or attempted to use, the Service:

          1. for improper purposes; or

          2. in a manner, other than for normal operational purposes, that materially reduces the operational performance of the Service.

       3. transmitted, inputted, or stored any Data that breaches or may breach these Terms or any third-party rights (including Intellectual Property Rights and privacy rights), or that is or may be Objectionable, incorrect, or misleading; or

       4. otherwise materially breached these Terms.

13. GENERAL

    1. We reserve the right to refuse service to anyone for any reason at any time.

    2. Dotlines Sdn. Bhd. will not be responsible for liabilities related to loss of goods during transportation.

    3. Dotlines Sdn. Bhd. Will not be responsible for issuing any refund, as it is only a platform service provider. All refund claims must be made to the merchant providing the goods using the hotline number stated in the portal.

    4. Neither party is liable to the other for any failure to perform its obligations under these Terms to the extent caused by Force Majeure.

    5. No person other than you and we has any right to a benefit under, or to enforce, these Terms.

    6. For us to waive a right under these Terms, that waiver must be in writing and signed by us.

    7. Subject to clause 6.4, we are your independent contractor, and no other relationship (e.g., joint venture, agency, trust, or partnership) exists under these Terms.

    8. If we need to contact you, we may do so by email. You agree that this satisfies all legal requirements in relation to written communications. You may give notice to us under or in connection with these Terms by emailing [email protected]

    9. These Terms, and any dispute relating to these Terms or the Service, are governed by and must be interpreted in accordance with the laws of Malaysia. Each party submits to the non-exclusive jurisdiction of the Courts of Malaysia in relation to any dispute connected with these Terms or the Service.

    10. Clauses which, by their nature, are intended to survive termination of these Terms, including clauses 6.7,8, 9, 11, 12.3 to 12.7 and 13.6, continue in force.

    11. If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability, or invalidity. If modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.

    12. Subject to clauses 2.1, any variation to these Terms must be in writing and signed by both parties.

    13. These Terms set out everything agreed by the parties relating to the Service, and supersede and cancel anything discussed, exchanged, or agreed prior to the Start Date. The parties have not relied on any representation, warranty or agreement relating to the Service that is not expressly set out in these Terms, and no such representation, warranty or agreement has any effect from the Start Date.

    14. You may not assign, novate, subcontract, or transfer any right or obligation under these Terms without our prior written consent, that consent not to be unreasonably withheld. You remain liable for your obligations under these Terms despite any approved assignment, subcontracting or transfer.